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Carey Kilmer serves as director for Continuing and Distance Education at South ��ֱ���� State University. She has served in various roles supporting SDSU’s online and distance education programs from technical support to student support. In her previous role as student services facilitator, Kilmer launched the Bachelor of General Studies, a degree completion program, and a “concierge” support service for returning adult learners at SDSU. As director, she now oversees this work and advocates for the needs of adult learners. As a nontraditional student herself, Kilmer understands and is able to identify with the students served through Continuing and Distance Education. She collaborates with academic departments to identify potential programs to offer via online learning to reach an audience who may otherwise find higher education out of reach because they are placebound and/or juggling a wide variety of responsibilities. Kilmer identifies potential barriers at the university and system level, brings awareness to these challenges and attempts to break them down through policy change or support services.