Loan Collections

Loan Collection Office

We are responsible for the loan collection process, working closely with our contracted loan servicer.

  • Assist students with questions about their loan repayment options after graduating from SDSU.
  • Ensure the accuracy and safe keeping of promissory notes and confidential information.
  • Manage loan accounts and prepare federal and state reports.
How can we help?

Mission

  • The mission of the Loan Collection Office, a subdivision of Finance and Budget, is to oversee the billing and collection in conjunction with our contracted loan servicer, Heartland ECSI.

Vision

  • The Loan Collection Office will provide services in an efficient and courteous manner to our individual borrowers.

Values

  • We are committed to satisfy our borrower's needs. We will respond to all requests with courteous and prompt service. We will create an office atmosphere that is respectful, ethical, friendly and most importantly, service oriented.

Goals

  1. Build student loan records in a timely fashion.
  2. Insure Ensure the accuracy and maintain the safe keeping of the original promissory notes.
  3. Provide accurate and timely billing information.
  4. Conduct exit interviews, process deferment and cancellation requests.
  5. Maintain and balance individual loan accounts and activity accounts.
  6. Prepare federal and state reports.
  7. Working together to create a positive work environment.
Contact us
Loan Collections
Physical Address
1015 Campanile Ave.
Brookings, SD 57007
Mailing Address
SAD 140, Box 2201
Brookings, SD 57007
Hours
Mon - Fri: 8:00 a.m.-5:00 p.m.